Chicago Home Care FAQ

Q & A for Illinois Elder Care

Frequently Asked Questions for how Innovative Homecare can make senior life better! Browse answers for Willowbrook, Crystal Lake, Naperville & Highland Park senior care.

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#1 Chicago In-Home Care Provider for Seniors - (630) 283-7788

FAQ About Innovative Homecare Solutions

How do I arrange for care?

Simply call our office and we will arrange a FREE in-home assessment to determine if your needs and our services match. This assessment takes place prior to our caregiver’s beginning service. During the assessment, we may begin to develop an “individual service plan” with the client and family’s input.

How much notice do you need?

We generally need 2 days notice, but we can place someone within 3 hours upon completion of the assessment.

Can you do short-term care?

Our services are set up and priced for long-term care. However, we also accept short-term care.

Is Innovative Homecare Solutions, Inc. licensed and bonded?

Yes, we are licensed by the State of Illinois and bonded as well. Likewise, we are covered by Workers Compensation coverage as required by law. Further, we are covered by comprehensive general liability insurance covering our employees while providing services to its clients.

Are your services available in nursing homes, assisted living facilities, or bedside sitting in hospitals?

Yes. We can provide services to clients who desire one-to-one companionship and personal care in various settings such as nursing homes, assisted living facilities, and hospitals.

FAQ About Our Caregivers

How do you train your employees?

All our care partners participate in a training program as required by the Illinois Department of Public Health (IDPH). This includes the most practical topics and situations encountered in elder care giving, such as the Code of Ethics; Policies and Procedures; Infection Control; HIPAA Training; Fall Preventions; Dementia, and Alzheimer’s Training; Universal Safety Precautions; Blood Borne Pathogens; and Home Care Services and Professionalism. Additionally, some of our caregivers are Certified Nursing Assistants (CNAs), CPR, and First Aid Trained.

How do you select your caregivers?

All our care partners are thoroughly interviewed, referenced, drug tested, criminal background checked, and screened. All our care partners are employees of Innovative Homecare Solutions, Inc., and are bonded and insured for your peace of mind.

Who pays the caregiver—me or you?

We do. All our care partners are our employees and are paid through our regular payroll. We take care of all their payroll taxes, insurance, Medicare, Social Security, and worker’s compensation. You don’t have to worry about anything.

Do you keep a journal in our home to document activities?

As a client, you will receive a folder with a notebook and a list of everyday activities to follow. This is a wonderful way that keeps family members aware of what is going on.

FAQ About Paying for Chicago Home Care

Does insurance cover the cost of non-medical home care?

Only long-term care insurance policies cover our services. Generally, health and medical insurance (HMO/PPO) does not cover our services. If you have long-term care coverage, we can accept the assignment directly from your insurance carrier and bill them on your behalf.

Do government programs cover the cost of home care? Medicaid or Medicare?

Currently, Medicaid and Medicare do not cover non-medical home care services

What are my payment options?

While Medicare does not cover sitter/companion services, your long-term care insurance may reimburse you for this service. We invoice on a weekly basis and accept an automated clearing house (ACH) and credit cards as payment.

Chicago Home Care

Three Simple Steps to Your Peace of Mind Guarantee

Rest assured with Innovative Homecare that you and your family are in the best of hands.

Step 1

Call Now (630) 283-7788

Call our Chicago Home Care office today and we'll be more than happy to answer all of your questions about Chicago In-Home Care Services, Caregiver Careers, and Medical Staffing. Our Care expert team is here seven days a week to talk you through the options and costs.

Step 2

Schedule Free Home Care Assessment

Our Client Service Director will visit you to discuss your needs face-to-face and learn about the type of care you’re looking for. We will give you a free in-home assessment and develop a care plan for you or your loved ones.

Step 3

Matched with Your Caregiver

We will make sure to match you or your loved one with the perfect care provider. We will match you with our Care Finding, providing you with a selection to choose from that meet your preferences and have the necessary skills.

Step 4

Your Home Care Begins!

We’ll make all the arrangements for the arrival of your caregiver. After that, our Director of First Impression offers regular visits, care supervisions, and extra support as needed.

FREE Home Care Assessment

Need a caregiver? Call Chicago home care today and we will schedule a free in-home assessment with you to begin developing a care plan for you or your loved ones. We will make sure to match you only with the perfect care provider.

Here at Innovative Homecare Solutions, together… we make life better!

Chicago Home Care

Innovative Homecare Solutions

Chicago Home Care

License #3000252

Call Us

(630) 283-7788

Main office

3051 Oak Grove Dr. Suite 100
Downers Grove, IL 60515

Chicago Office

840 S. Oak Park Ave, Suite 211
Oak Park, IL 60303

Glenview Office

1701 E. Lake Ave, Suite 470
Glenview, IL 60025

Crystal Lake Office

7105 Virginia Rd, Suite 12
Crystal Lake, IL 60014

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start your Awesome Aging Journey.

Service Areas

Downers Grove, Lisle, Naperville, Burr Ridge, Oak Brook, Elmhurst, Willowbrook, Clarendale, Oakbrook Terrace, Westmont, Villa Park, Hinsdale, Darien, Chicago, Gold Coast, Oak Park, Streeterville, Lincoln Park, Chicago Loop, Northbrook, Lincolnwood, Glenview, Wheeling, Skokie, Kenilworth, Winnetka, Wilmette, Glencoe, Rogers Park, West Ridge, Crystal Lake, Algonquin, Huntley, Lake In The Hills, Spring Grove, Barrington, Island Lake, Wonder Lake, McHenry, Harvard, Woodstock, St. Charles, Aurora, Geneva, Elgin, Elburn, Carpentersville, Big Rock, Cortland, Dekalb, Dundee, Gilberts, Hampshire, Kaneville, Schaumburg, Arlington Heights, Rolling Meadows, Palatine, Streamwood, Hanover Park, Mt. Prospect, Hoffman Estates, Roselle, Elk Grove Village, Prospect Heights, Gurnee, Libertyville, Round Lake, Buffalo Grove, Lincolnshire, Antioch, Wadsworth, Deerfield, Highland Park, Fox Lake, Fort Sheridan, Grayslake, Highwood

Dupage County, Cook County, Lake County, McHenry County, Will County, Kane County, Kendall County